Le nqubomgomo isebenza ekuthengeni okwenziwa kwa-Seavu ngewebhusayithi yethu, โhttps://seavu.comโ
- General
Sinikeza imbuyiselo, ukulungisa nokushintsha ngokuhambisana ne-Australian Consumer Law (ACL) nangemigomo ebekwe kule nqubomgomo.
- Umthetho Wabathengi base-Australia
I-ACL inikeza iziqinisekiso zabathengi ezivikela abathengi uma bethenga imikhiqizo namasevisi. I-Seavu ihambisana ne-ACL.
Uma umkhiqizo othengwe kithi uba nokwehluleka okukhulu, ungase ube nelungelo lokushintshwa, ukulungiswa noma ukubuyiselwa imali isikhathi esingangonyaka ongu-1 kusukela ngedethi yokuthenga, kuncike kulokhu:
- umkhiqizo awusetshenziswa kabi;
- umkhiqizo awunakekelwa ngokuvumelana neziqondiso zethu;
- ukuthobela kwakho imigomo yethu yohwebo;
- Imikhiqizo eyonakele ngesikhathi sokulethwa
Esimeni lapho umkhiqizo u-odiwe wonakaliswa ngesikhathi sokulethwa ngaphandle kwephutha lakho, sicela usithinte ngokushesha ngangokunokwenzeka.
Noma yimuphi umkhiqizo owonakele kufanele ubuyiselwe ungasetshenziswanga futhi usesimweni lapho owamukelwe ukuso, kanye nanoma yikuphi ukupakishwa nezinye izinto ezitholwe nomkhiqizo owonakele.
Uzodingeka kumkhiqizo owonakele futhi uthembise ukuwushintsha, noma ukukubuyisela, inqobo nje uma usithinte zingakapheli izinsuku zebhizinisi ezi-3 zokulethwa komkhiqizo owonakele.
- ukwaneliseka Isiqinisekiso
Imikhiqizo ephelele kufanele ibuyiswe futhi yamukelwe phakathi kwezinsuku eziyi-14. Buyisa imali yokuposa ngezindleko zekhasimende. Imikhiqizo akufanele igqokwe noma yonakale.
- Isikhathi sempendulo
Sihlose ukucubungula noma yiziphi izicelo zokulungisa, ukushintshwa noma ukubuyiselwa kwemali phakathi kwezinsuku ezi-2 zokutholwa.
- Ukubuyisela izinkokhelo
Sikhokha zonke izimbuyiselo ngendlela efanayo nokuthenga kwasekuqaleni noma ku-akhawunti efanayo noma ekhadini lesikweletu elisetshenziselwe ukuthenga okokuqala.
Ukuze ufanelekele ukubuyiselwa imali, ukukhanda noma ukushintshwa, kufanele unikeze ubufakazi bokuthenga ngendlela egculisayo futhi kungase kudingeke ukuthi unikeze umazisi.
Uma sivuma ukuhlinzeka ngembuyiselo noma ukushintshanisa ukuze kushintshwe ingqondo, kusho ukuthi unesibopho sezindleko zomkhiqizo wangempela obuyiselwayo kanye nanoma yimuphi umkhiqizo wokushintshisana olethwayo.
- Xhumana nathi
Ngayo yonke imibuzo, noma uma ufisa ukukhuluma nathi mayelana nale pholisi noma nganoma iyiphi imbuyiselo, ukulungiswa noma ukushintshwa, sicela usithinte ku- +61 (0) 3 8781 1100.